What StoryCue is, what it deliberately isn't, how its content gets checked, and what to do if a child is at risk right now.
If you're worried a child is in immediate danger, don't wait for anything on this page — call 999. For non-emergency concerns, the NSPCC Helpline is 0808 800 5000, and Childline (0800 1111) is there for a child or young person directly. In a school, your Designated Safeguarding Lead is always the first point of contact.
A drafting and preparation tool: it helps a parent, carer, or school build a calm, personalised story about something coming up, from a dictionary of pre-written, reviewed content, or from scratch in the user's own words. It sits alongside the professional support a child already has — never in place of it.
Every dictionary story — the pre-written content you pick from the library — is scored against the Social Stories™ 10.4 Criteria formula before it's added, and the harder topics (puberty, bereavement, personal safety) are additionally cross-checked against published UK guidance: DfE statutory RSE guidance, NSPCC's Talk PANTS, the PSHE Association's SEND framework, and specialist charities. The full sourcing is on the evidence page.
That review is desk research against published guidance, not sign-off from a named Designated Safeguarding Lead or clinician — which is still the right next step before the personal-safety content in particular is relied on at scale, and is stated plainly rather than implied otherwise.
The "write your own story" feature has no automated review at all today. Anything typed into it is treated the same as anything else saved locally in the browser — see the privacy page — and nobody at StoryCue reads it, because nobody at StoryCue can; it never leaves your device. That also means there's currently no way for StoryCue itself to notice or flag a concerning entry. If you're a school, treat a custom story the same way you'd treat any other piece of writing a parent or pupil produces under your existing safeguarding policy, not as something this product has screened.
If something in the built-in dictionary reads wrong, or you've found a way the product itself could put a child at risk, tell us: jack@snapshotschools.co.uk. This is for concerns about the product — not a reporting route for a concern about a specific child, which should always go to the contacts at the top of this page instead.
This statement hasn't yet been reviewed or signed off by a named Designated Safeguarding Lead or safeguarding consultant — that review, a clear in-product reporting path, and a written escalation process are all still outstanding before this should be treated as final.